SHIPPING POLICY
We take pride in crafting every item exclusively for you. Once you place your order, we print or embroider your items in Germany or handcraft them in Sweden. Typically, our production process spans 5 - 7 business days. As soon as your products are ready, they are carefully packed and shipped. Delivery times depend on your location and our shipping partners. You can check the estimated delivery times below:
REGION
SHIPPING COSTS
SHIPPING TIME
Germany*
EU countries*
Worldwide
€6.90
€6.90
€7.90
3 - 4
5 - 8
8 - 12
Days
Days
Days
*Note that all our EU customers benefit from free shipping when purchasing more than €80 (SEK960).
TAXES & DUTIES
As of 01 July 2024, our business is VAT-exempt due to its small size. Therefore, we do not charge VAT on our products. The prices displayed on our website are final and inclusive of all charges. European customers will not incur additional VAT charges when purchasing from us. Customers outside of Europe may be subject to applicable taxes or duties imposed by their local government when receiving goods from our store. Please check with your local customs office for more information on any potential charges.
RETURN & EXCHANGE
Thank you for choosing SOHVI. We take pride in crafting high-quality products made just for you. As each item is custom-made upon order, we cannot accept returns for reasons unrelated to product quality, such as a change of mind or personal preference.
However, we are committed to ensuring your satisfaction. If the product is found to have genuine quality issues, we will offer either a replacement or a refund. In these situations, please:
-
Contact us via our contact form within 14 days of receiving the product.
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Provide your order details, a clear description of the quality issue, and any supporting documentation or images.
Our team will review your case and guide you through the appropriate resolution process, which may include returning the item to us.
For any questions or concerns, feel free to reach out via our contact form or via email info@soh-vi.com.